Delete your account
You can request deletion of your account and all of your data whenever you want, with no explanation and without calling anyone. You do it from the app itself, in three steps.
From the app
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Open your profile. In the mobile app, from the profile tab. In the web dashboard, from your name in the side menu.
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Look for "Delete account", at the bottom of the profile screen.
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Confirm. You will be asked to confirm explicitly, because the operation cannot be undone once the period explained below has passed.
What happens next
The account is scheduled for deletion in 30 days. During that period your access is limited to your profile, and signing back in and cancelling the request is enough to get the account back untouched.
After 30 days the deletion is automatic and permanent: your login and the data attached to it are erased, including your plans, logs, messages and any files you had uploaded.
If you are a trainer, the app will not let you delete your account while you have active clients or a subscription that is still set to renew, free trial included. First you have to deactivate your clients or transfer them to another trainer, and cancel the subscription; you do not need to wait for the paid period to end. It is a protection for your clients: if your account vanished overnight, they would be left without their plans. Bear in mind that the accounts of any clients you deactivate are deleted along with yours when the thirty-day period ends, together with their data; clients you transfer to another trainer keep theirs. While your deletion is pending, your invitation links and codes stop working.
If you are a trainer's client
Your account is yours and you can delete it the same way. Bear in mind that your trainer keeps your contact details in their own record of past clients, because that information is their responsibility; if you want those erased too, ask them directly.
If you cannot get into the app
Write to us from the email address you registered with and we will process the request manually. We will ask you to confirm before anything is carried out.
If you registered with Apple and chose to hide your email, that address is the forwarding one Apple created for you, ending in @privaterelay.appleid.com. Write to us from whichever email you use and tell us that address. You will find it in your iPhone's Settings by tapping your name, then "Sign in with Apple", then SynerTrain; if you no longer have the iPhone, sign in at account.apple.com and go to "Sign-In & Security", "Sign in with Apple" and SynerTrain. We will write to that address to ask you to confirm, and replying to that message is enough for us to know the account is yours. If you ever turned off forwarding for those emails, turn it back on first, otherwise our message will not reach you.
Data that is retained
Where there is a legal obligation to retain data (mainly records with tax effect arising from a subscription or a payment), those records are kept for the period the law requires, blocked and unused, and erased when it expires. Everything else goes with the account.
The detail is in the privacy notice.