Support
If something is broken, you can't find it, or you have a question about your account, write to us. A person answers, not an automated form.
What to tell us
The more specific your message, the fewer rounds it takes. This is usually enough:
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Where you're writing from. Whether you use the web panel or the mobile app, and in that case whether it's Android or iPhone.
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What you were doing and what you expected to happen. If you can, attach a screenshot of where the problem shows.
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The email you sign in with. Write from that same address whenever you can: it's what lets us confirm the account is yours without asking you for anything else.
Never send us your password. We will never ask for it, by email or anywhere else. If you need to change it, use "I forgot my password" on the sign-in screen.
How long we take
We reply on working days, usually within 48 hours. If your message arrives on a weekend or a public holiday, the clock starts on the next working day.
If you're a trainer's client
For anything about your plan — the workouts, the nutrition, the reviews or the tracking — talk to your trainer from the questions section of the app: they're the one who decides and the one who can change it. We don't get involved in the content of your plan.
Write to us if the problem is the app itself: you can't sign in, something won't load, something looks wrong, or you want to exercise your rights over your data.
Deleting your account
You don't need to write to us for that: deletion is requested from within the app and is explained step by step in delete your account.
If you're a trainer, the app won't let you delete it while you have active clients or a subscription in force, because your clients would lose their plans overnight. If that's your case and you can't sort it out yourself — or you simply can't access the app — write to us and we'll handle it. That requirement does not take away your right to have your data erased.
Privacy
Whatever you tell us in a support message is used to help you and to keep a record of the case. If you delete your account, the thread is kept for a limited time afterwards, solely in case we need to answer a claim, and is erased once that period ends. The exact periods are in the privacy notice.